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Shipping policy

Hello

Please note: There may be a delay with your order being delivered on time with the impacts of Coronavirus limiting domestic flights, travel time and overload of deliveries with Australia Post. Please follow your tracking number sent via email when your order has been dispatched. We always aim to have your order dispatched within 3 business days of receiving your order.

Express post: We are offering Express Post, though due to the above circumstances, the postage may arrive longer than usual Express Post via Australia Post. We always aim to have your order dispatched within the following 3 business days of receiving your order, and will be Express Posted from dispatch timeframe if this option is chosen. By Choosing express post it does not mean we prioritise processing your order in front of others, it is the postage timeframe that is affected. In most cases, your order will still arrive faster than our regular postage option.

Shipping rates: We have standard shipping rates to make it easy for you, sending via Australia Post or by Courier Services. All our stencils are posted with great care and sent flat in rigid cardboard packaging. We also have many retail stockists around Australia that you can purchase directly, take home with you or order through them, please see our stockist page.

Australia:

Orders are bring processed and sent from South-East Queensland Australia 4020 - Most orders within Australia are taking around 4-7 Business days (Please see notes above about any delays).

All options available / applicable to you will appear when you get to the shipping options dropdown box at the checkout, please read and choose the correct one that applies to your needs.

You have the option of 'Authority to leave' or 'Signature Required'.

Delivery Instructions | Authority to Leave

By choosing the AUTHORITY TO LEAVE delivery option, you give us and our shipping provider permission to leave your parcel unattended by the front door - this is know as an "authority to leave". This allows us to leave the parcel at the address provided, without a signature when the parcel is delivered. It is your responsibility once the parcel has been delivered. As we use Australia Post mostly, there is a GPS tracking system used to make sure the parcel was left at the correct address we were provided.

You may also provide additional instructions when requesting an authority to leave, eg, leave at front door, leave at back door, leave with reception. You can do this in the "Special Instructions" comment box. Please note we can only pass on this request, it will be up to the delivery expert to attain the safest place, eg. weather permitting.

Delivery Instructions | Signature on Delivery

If you prefer a "SIGNATURE ON DELIVERY" PLEASE BE AWARE that currently the shipping services we use don’t offer an actual “signature on delivery” to AVOID CONTACT. This is temporary. There will be alternative proof of delivery such as photo's, name of person left with for example. It will not be left unattended.

If you don’t find it safe for your parcel to be left please still choose this option and we will make sure your parcel isn’t left unattended and it’s left a pick up point like a nearby post office or news agency (if applicable) for a later collection in accordance with your instructions directly with the deliver company.

By doing so, your instructions will override our Authority to Leave terms.

You are responsible for checking EMAILS (including junk emails) regarding tracking details from our Shipping Company or us, which will be sent once shipping is booked by us, please note that if the shipping company doesn't find any one to Sign on Delivery (if you didn't Authorise to Leave), you will need to reschedule delivery directly with the shipping company (at no cost to you), OR in some cases for your own convenience, the shipping company will arrange for you to pick up the box at a news agency or another place of business near you, in this case, please contact them directly as well.       

RATES:

Authority to leave - FREE STANDARD Shipping over $75.00 Tracking Included - Australia Post
Free

Signature Required - FREE STANDARD Shipping over $75.00 Tracking emailed - Australia Post
Free

Authority to leave - STANDARD Shipping Tracking emailed - Australia Post
$9.95 

Authority to leave - EXPRESS Shipping Tracking Emailed - Australia Post
$14.50 - $21.00 (Based on order quantity, size and weight)

Signature Required - EXPRESS Shipping Tracking emailed - Australia Post
$16.95 - $23.95 (Based on order quantity, size and weight, over 3kg not applicable to express post).

 

International:

International Post is calculated on a per order basis starting at $12 AU.

 

Please get in contact with us if you have any questions, thank you.

 Please see our Returns Policy here.